Facing issues with your Arlo Camera.

Arlo Smart Device Installation

Our expert will assess your installation area, set up your products and establish connectivity between your devices and applications.

Get Started

How to Install Arlo Camera

  • Provide assessment of the installation area

  • Set up your products and configure them to connect with your mobile device(s)

  • Demonstrate proper device functionality

  • For specifics on each service please select “View Service Details”

Base station/ Smart Hub models

On the other hand, Arlo offers camera models that must be hooked to a base station for operation. Their setup process is a bit different as it involves settings up the Base station the syncing the camera.

Here is how to connect the base station and onboard it onto the app;

Network connection

Stick one end of the ethernet port to your router and the other to your Base Station.

Plug the power adapter

Plug the power adapter into a working outlet. If your base station has an on/off button, turn it ON.

Adding it to the app

Adding it to the app. Launch the Arlo Secure App > Add New Device > Select Base Station/Hub.

How Do I Set Up My Arlo Camera?

You need a compatible Wi-Fi network, the Arlo Secure app, and the camera in pairing mode to connect your Arlo camera. For Base station models, you must set up the base station first, then sync the cameras individually.

Regardless of your camera model, please use a compatible network. All Arlo camera hook to a 2.4 GHz network, with some newer models being 5 GHz compatible.

When connecting the Arlo camera to your Wi-Fi network, ensure your setup meets these requirements;

  • A solid internet connection, preferably with a dedicated 2.4 GHz SSID.
  • Your mobile device is connected to the network you intend to use.
  • Turn off VPN and Ad guard on the mobile device
  • Enable Location and Bluetooth to aid device discovery

Connecting Arlo Wi-Fi Cameras

Arlo’s direct connect Wi-Fi cameras hook to your network without needing a Base station or Smart Hub. They include Arlo Pro 4, Essential Indoor, Pro 5S 2K, etc.

As mentioned, all models are compatible with a 2.4 GHz Wi-Fi network. Ensure your mobile device is connected to such a network. Again, be close to the primary router for stronger signal strength.

These models dictate an always active network to access them from the app and receive notification alerts.

Here’s how to set up the Arlo Wi-Fi camera;

Power up the camera. Depending on your camera model, connect it to a working outlet or securely insert the battery.

  1. Launch the Arlo app on your mobile device
  2. Tap Add New Device
  3. Select Cameras > Select your Model > Choose the Camera
  4. Tap the “Connect Without Smart Hub” option and hit Continue
  5. Confirm Network Connection. Ensure your mobile device is connected to a 2.4 GHz network > Tap Continue.
  6. Network Connection. Enter your correct network details (SSID and Password) > Continue
  7. Confirm pairing mode. Press and hold the sync button on the camera for 2 seconds. The LED flashes blue, indicating the camera is in pairing mode.
  8. Scan the QR code. Scan the QR code on your device screen to transfer the Wi-Fi details. You should get a chime when the camera successfully scans > Tap Continue.
  9. Let Arlo find your Device. Here location access, VPN settings, and Wi-Fi inferences come into play and could affect the process.
  10. Once Arlo finds your device, Name it and Hit Continue.
  11. Finish up the setup and access the camera from the home screen to customize its settings.
  12. Mount or move the camera to the final installation point.
Scroll to Top